FAQs
Do I have to go to the preferred shop recommended by my insurance company?
Not at all. You choose the body shop you want your car to be fixed in.
I have a brand new vehicle that has been involved in accident. Can it look like new again?
Yes. We employ a state of art process which enables us to accurately match your vehicle’s finish. We will not cut corners with the structure and overall fit and finish of your vehicle. Our three step quality control process insures that three different experts agree that your vehicle is repaired 100% correct. Being guided to the wrong collision center with promises of deductible saving or faster turnaround time can compromise your safety along with your vehicle’s appearance.
Do you provide a loaner vehicle?
In many situations, the insurance company will furnish a rental car. If you don’t have rental car coverage we will provide a current model year loaner vehicle at no charge while your vehicle is being repaired. (specific to certain repair circumstances). Please ask for details.
How long will it take to repair my vehicle?
Vehicle repair time is determined by the complexity of the damages. Sands Collision Center will issue you an initial promise date of completion once your vehicle is checked in. Upon full disassembly and your insurance company’s approval we will issue you a guaranteed promise date. You will receive daily updates through your preferred method of contact.
How can I pay for the repairs?
We accept insurance checks, money orders, Visa, MasterCard, personal checks, and cash. We also have finance options including 0% for 12 months (limited time offer) through GM’s Buypower card, CFS financial for average credit installment loans, and Snap Finance installment loan with no credit required. We will work with you to get your vehicle back on the road as fast as possible.
How do I know when my car will be ready?
When you schedule your repair, we will give you a tentative completion date. After that, you will be able to keep track of repair progress using our automated Repair Tracking System.
